FAQ
Is Rooms Come True a franchise?
No, Rooms Come True is a locally owned and operated business. We have built our business on successful franchise models and work with suppliers that can provide quality products that are unique to the local market.
What are the hours of operation?
Mondays, Tuesdays, Wednesdays & Saturdays
10:00 a.m. - 6:00 p.m.
Thursdays & Fridays
10:00 a.m. - 9:00 p.m.
Sundays
1:00 p.m. - 5:00 p.m.
Do you sell all products that you see at Rooms Come True?
Yes, we sell the furniture, bedding and all room décor that you see throughout the store. Beyond this we have many catalogs that customers can also order from which offers an even greater selection in merchandise!
Do you sell double and queen size beds and bedding?
Yes, we do. The majority of beds and bedding are available in double/full sizes. Queen is also available in some of the furniture and bedding collections. In terms of queen size bedding , many of the comforters, quilts and duvets that we carry are a double/queen and can be used for either a double/full bed or a queen size bed. Many of the displays you will see at Rooms Come True will show twin beds and bedding …. this is a space saving measure to help maximize space for showroom displays.
Do you have furniture in stock?
We have limited pieces of furniture in stock due to the selection that that is available to our customers. There are over 30 collections to choose from and within these collections there are many variations of pieces, styles and finishes. It would therefore we very difficult to choose which pieces would be our customers’ favorites. Instead, we create special orders specific to our customer’s needs based on the excellent selection we can provide.
How long does it take once you place a furniture order?
It typically takes approximately six to eight weeks to receive a furniture order. Once an order is placed we confirm the availability. Depending on the supplier and the timelines, orders can occasionally be received in less than the six to eight weeks, however, it is always best to discuss the details with your Rooms Come True Customer Service Associate.
Does Rooms Come True have lay-a-way?
At Rooms Come True we take special orders which are much the same as a lay-a-way. A special order requires a 25 % deposit on the product(s) with 6 weeks to pay the order in full. If more time is required due to product availability then the balance will be required once the product arrives to Rooms Come True. If an extended timeline is required due to special circumstances, just let us know. We are always happy to work with our customers!
Is your furniture made from solid wood?
The quick answer to this question is yes, however, we do feel that this question can best be answered by providing knowledge of wood and wood products below.
Wood Facts
Hardwood
Strange, but the term "hardwood" actually has nothing to do with the degree of hardness. Actually, it refers to all leaf-bearing trees. The types of hardwood you're most likely to find used in youth furniture include cherry, oak, ash, birch, beech, maple, poplar.
Softwood
Softwood comes from trees with needles or foliage that remain green all year round. Almost all softwood used in youth furniture is pine.
Our suppliers use hardwood for frame construction and other interior or weight-bearing parts for their exceptional strength, stability and shock absorption qualities.
For exterior surfaces that are going to be specially worked, carved, finished or polished, there are a variety of options depending upon the design and finish you are looking to achieve.
Hardwood or softwood, there's no wrong choice. Each species has its own distinctive natural characteristics that create a unique and beautiful design once an appropriate finish is applied.
Solid vs. Veneered Wood Construction
The words "solid" and "veneer" as used in the furniture industry may cause more confusion for today's furniture consumer than any other product specification. Why? Both types of construction use real wood. Unfortunately, the word "veneer" still conjures images of inexpensive wall paneling or laminate kitchen counter tops that were popular in the 1970's. For many, "veneer furniture" is synonymous with something "fake." The perception that veneered wood is synthetic or of a lesser quality is simply not true.
Wood veneering is used in about 80% of all wood furniture sold today, from the least to the most expensive brands. Veneer is solid wood... or we should say it once was. Veneer comes from solid wood that has been split into very thin layers. In veneer wood construction, these layers of wood are permanently bonded together in plies. They are then affixed to flat synthetic surfaces which hold no moisture, never expand or contract, and, therefore are designed to never warp or split. The flat surfaces underneath the wood veneer stay flat and smooth due to the fact that they are not living, breathing, natural resources like solid wood. These surfaces provide exceptional strength and versatility. The wood veneer lies on top and allows for the beauty of matching and repeating grain patterns that are impossible with solid lumber.
"Solid" is used to describe furniture with drawer fronts, tops, panels, and other surfaces made from one piece of wood. Solid wood surfaces are composed of thicker wood planks, permanently bonded together, side-by-side. This type of solid wood construction prevents the moisture content in solid wood from causing splitting or warping when the temperature or humidity changes causing the wood to naturally expand or contract. It also provides some decorative variation in the color of a finished piece.